Refund & Exchange Policy

At Zaroori, we take pride in delivering high-quality products. Your satisfaction is important to us, and we’re here to assist if something isn’t right.

📦 Eligibility for Exchange / Refund

We accept returns or exchanges only under the following conditions:

• You received a defective or damaged item
  
• You received the wrong product
  

To be eligible:

• The item must be unused, unworn, and in original condition
  
• All tags and packaging must be intact
  
• The request must be made within 3 days of delivery
  

🚫 Non-Refundable Situations

We do not offer refunds or exchanges in the following cases:

• Change of mind after purchase
  
• Incorrect size selection by the customer
  
• Slight color variation due to lighting or screen differences
  
• Items purchased on sale or discount (if applicable)
  

🔁 Exchange Process

If your request is approved:

• We will arrange a replacement of the same product (subject to availability)
  
• If unavailable, a store credit or alternative item may be offered
  

💳 Refund Process

• Refunds are only issued if a replacement is not possible
  
• Approved refunds will be processed to the original payment method
  
• Processing time may take 5–10 business days
  

🚚 Return Shipping

• Customers may be responsible for return shipping costs unless the issue is from our side
  
• Shipping charges are non-refundable
  

📩 How to Request

To request a refund or exchange, please contact us with:

• Your order number
  
• Clear photos of the issue
  

Our team will review and respond as quickly as possible.

Our Promise

We are committed to ensuring every Zaroori piece meets your expectations. If there’s ever an issue, we’ll do our best to make it right.